Refund and Returns Policy

Last Updated: October 22, 2026

At ShearsCut, your satisfaction matters to us. We want you to feel confident choosing our professional barber shears, which is why we offer a 30-day money-back guarantee. Try our shears in your everyday work and see whether they are right for you.

If you’re not satisfied with your purchase, we’ll help you through the return process.

1. 30-Day Money-Back Guarantee

You may request a return within 30 days of receiving your order if you’re not satisfied with your ShearsCut shears.

We want you to have a genuine opportunity to evaluate your purchase in real working conditions. You may try the shears during ordinary barbering use, including testing them on real clients.

Normal trial use and accidental drops during the trial will not automatically disqualify your return.

To help us process your request, please include all original accessories and components where possible. Intentional damage, loss, theft, or unauthorized modification is not covered by the satisfaction guarantee.

Proof of purchase, such as your order number or confirmation email, is required.

2. How to Request a Return

To start a return:

Email our support team at sales@shearscut.com within 30 days of delivery.
Include your order number and let us know that you’d like to return your purchase.
Our team will provide return instructions and explain how to send your items back.
Package the shears securely to help prevent damage during transit.

Please contact us before sending any products back. This helps us identify your order and provide the correct return instructions.

3. Refunds

Once we receive and inspect your returned items, we will notify you of the refund outcome.

Approved refunds will be processed to your original payment method within 7–10 business days after the return has been received and inspected.

Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Eligible refunds cover the product purchase price and applicable taxes. Original shipping charges, if any, will be refunded where required by law or when the return results from an error on our part.

We do not charge restocking fees for eligible returns under our 30-day satisfaction guarantee.

4. Return Shipping Costs

We offer free returns for eligible orders covered by our advertised free-return guarantee.

If your return is due to an incorrect, damaged, or defective item, ShearsCut will cover the applicable return shipping costs.

5. Exchanges

We currently offer exchanges for the same product, subject to availability.

To request an exchange, contact us at sales@shearscut.com with your order number and details of the item you would like to exchange.

Exchanges will be arranged after the returned product has been received and inspected. If the requested product is unavailable, our team will explain the available options.

6. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at sales@shearscut.com.

Include your order number and, if possible, photographs showing the issue.

We will review your request and work with you to arrange an appropriate replacement or refund. We will cover applicable return shipping costs for verified issues caused by an error on our part.

Nothing in this policy limits any rights or remedies available to you under applicable law.

7. Exceptions

The 30-day satisfaction guarantee does not cover lost or stolen products, intentional damage, or unauthorized modifications.

If ShearsCut offers personalized or custom-made products in the future, those products may be excluded from change-of-mind returns unless they are defective or applicable law requires otherwise. Any such restrictions will be clearly communicated before purchase.

Nothing in this section excludes any rights that cannot legally be excluded.

8. Policy Updates

We may update this Returns & Refunds Policy as our business and operations develop.

Any changes will be published on this page with a revised update date. Changes will apply to future purchases as permitted by law and will not remove rights or guarantees applicable to orders placed under an earlier policy.

9. Contact Us

Have a question about a return, refund, or exchange? We’re here to help.

Business: ShearsCut

Email: sales@shearscut.com

Website: https://shearscut.com

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.